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Navigating the System: Family Survival Handbook

The NYS Family Survival Handbook is a collection of practical, useful information contributed by over 65 family caregivers from New York City and State who have learned from experience how to navigate the public mental health system in New York State. Intended for use by families when a loved one is first diagnosed, admitted to a hospital, and after his/her discharge, this handbook’s purpose is to provide information and resources while guiding users with informative tips designed to enable them to:
•  Access educational materials;
•  Build a support network;
•  Advocate for their loved one;
•  Become meaningfully involved with their loved one’s treatment team,
•  Participate in the development of meaningful, recovery-oriented Treatment and Discharge Plans;
•  Become informed about the spectrum of services their loved one might need,
•  Enable them to both request these services and access them themselves, as necessary

Please download this helpful resource:


HITE online resource

The Health Information Tool for Empowerment (HITE) is an online directory offering information on more than 5,000 health and social services available to low-income, uninsured, and underinsured individuals in the Greater New York area. Free and open to the public, HITE helps connect users to vital community services quickly and easily., click to download a brochure HITE_Brochure-2

Assertive Community Treatment (ACT)

Assertive Community Treatment (ACT) is a team-based treatment model that provides 24/7 multidisciplinary, flexible treatment and support to people with severe mental illness. It is an Evidence-Based Practice Model for individuals  whose needs have not been well met by more traditional mental health settings. ACT is rooted in the belief that people receive better care when their mental health care providers work together as a team. Services are offered to individuals in their homes, in the community, or wherever they would like to meet. The goal of ACT is to help clients establish stability, work toward recovery goals and eventually connect them  to services in the community so they can be stepped down to more traditional mental health services such as a clinic
or PROS program. It has been one of the most successful and profitable strategies for assisting individuals with mental illness for approximately 40 years.

ACT TEAMS – Nassau County
Angelo J. Melillo Center for Mental Health
113 Glen Cove Avenue, Glen Cove, NY 11542 (516) 676-2388

Central Nassau Guidance and Counseling Services
950 South Oyster Bay Road, Hicksville, NY 11801 (516) 822-4060

South Shore Association for Independent Living (SAIL)
1976 Grand Avenue, Baldwin, NY 11510,

ACT TEAMS – Queens County
WellLife Network
142-02 20th Avenue, 3rd floor, Flushing, NY 11351, (718) 297-1718

Federation of Organizations
(718) 850-7099


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